Terms & Conditions

A legal disclaimer

Quality Guarantee: In accordance with the NZ Consumer Guarantees Act, we provide services with reasonable care and skill.
Eco-Commitment: We utilize 100% plant-based, pH-neutral products. While these are safer for luxury surfaces (Marble, Stone, Engineered Wood), the client must notify us of any specialty or unsealed surfaces prior to the commencement of work.
Liability: Elite End Clean is not liable for pre-existing damage, wear and tear, or etching on surfaces that have not been maintained or sealed to manufacturer standards.

Residential & Office Minimum: A 3-hour minimum ($165) applies to all standard bookings.
Standalone Add-ons: Specialized services (Ovens, Windows, Carpets) must meet a $150 minimum total if not combined with a residential clean.
Access & Utilities: The client must provide clear access to the property, a dedicated parking space for the service vehicle (Tesla Model Y), and functional electricity and water.

Validity: Offer valid for bookings made between 23 March 2026 and 23 April 2026.
Eligibility: Limited to the first 10 new clients only.
The Exchange: This discount is a trade for a written, honest Google Review to be submitted within 24 hours of service completion.
Reversion: Elite End Clean reserves the right to re-invoice the 15% discount amount if the review is not provided within the agreed timeframe.

24-Hour Notice: We require a minimum of 24 hours' notice for any changes to your booking.
Late Cancellation Fee: Cancellations made with less than 24 hours' notice will incur a $50 Administrative Fee to cover lost scheduling and travel preparation.

Due Date: Payment is due in full upon completion of the service.
Methods: We accept Afterpay, Credit/Debit Card, and Bank Transfer.
Late Payment: Overdue accounts may be referred to a debt collection agency. The client agrees to pay all costs associated with the collection of any outstanding debt, including agency fees and legal costs.

In line with the Health and Safety at Work Act 2015, we reserve the right to refuse service if the property is deemed unsafe or poses a biological hazard (e.g., extreme mold or bio-waste) not disclosed at the time of booking.